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Reservations Manager - Honua Kai, HI | Intrawest Hospitality Management | Lahaina, HI

Honua Kai is the first new whole ownership condominium and townhome beachfront resort to come to Ka'anapali Beach, Maui in over 25 years. This spectacular family resort will operate at the level of a luxurious hotel, offering a variety of amenities including three distinct pool experiences.

Honua Kai offers a variety of whole-ownership real estate opportunities. Two beachfront condominium towers feature studio, one-, two- and three-bedroom suites showcasing magnificent ocean and mountain views. Tucked amid lush tropical gardens, the Na Hale Luana townhomes offer a relaxing, luxurious alternative for families seeking a tropical home-away-from-home

The Reservations Manager at Honua Kai Resort is responsible for the overall direction, coordination, and evaluation of reservations staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Must be able to hear harassment complaints and follow proper reporting procedures.

Other Responsibilities include:
  • Oversee daily operations of Reservations Department.
  • Receive direction from Director of Reservations and implements procedures.
  • Ensure all staff are completely trained in phone etiquette, reservation accuracy, and department, resort procedures and policies.
  • Review supervisor/lead roles and ensure staff performance standards are met.

Education and/or Experience
  • High School Diploma required
  • Three years resort lodging experience, preferably in reservations
  • Previous supervisory experience is required

Language Skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Computer Skills
  • To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.
  • Experience with SMS Property Management software a definite asset
  • Excellent typing skills and computer knowledge is required

Please complete an application online at http://www.intrawest.com or contact the Intrawest Hospitality Management Recruiting office at 850.267.8169.

To apply for this position, please copy and paste the following link into your browser address bar:

http://intrawest.contacthr.com/11322320

or submit your resume and salary requirements through our homepage at

http://www.brainhunter.com/



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